1. Scope
This policy applies when you visit the Urban Shieldz website, contact us for a consultation, purchase our services, or use the My Warranty feature. “Urban Shieldz”, “we”, “us” and “our” refer to the Urban Shieldz surface-protection business based in Mumbai, Maharashtra, India.
2. Information we collect
Information you provide
- Contact details such as your name, mobile number, WhatsApp number or email address, used for enquiries, bookings, service communication, aftercare and warranty support.
- Property details, address, photographs, surface information and service requirements, used for consultation, suitability assessment, installation planning, service records and claim assessment.
- Service records such as application date, services purchased, coverage, invoice details, service value, warranty duration and Warranty ID, used for billing, accounting, service history and warranty administration.
- The registered mobile number and Warranty ID submitted when you use My Warranty, used to verify the correct warranty record.
Information collected automatically
Our hosting and security systems may process limited technical information such as IP address, browser and device type, request time, page requested, and error or security logs. This information is used for website security, troubleshooting and misuse prevention. This site does not currently use advertising or analytics cookies.
3. How we use information
- Respond to enquiries and provide personalised recommendations.
- Arrange assessments, demonstrations, installations and aftercare.
- Prepare quotations, invoices, service records and warranty records.
- Verify and display the correct customer warranty.
- Maintain service quality, prevent misuse and protect the website.
- Meet accounting, tax, legal and dispute-resolution requirements.
We process personal information with your consent or where another lawful basis or permitted use applies under applicable law.
4. Service and promotional communications
Service communications are necessary messages relating to enquiries, bookings, appointments, installations, payments, aftercare or warranties.
Promotional communications may be sent only where permitted. You may ask us to stop promotional communications at any time through the Urban Shieldz Privacy Contact. Opting out of marketing will not prevent necessary service or warranty communications.
5. How we share information
We do not sell personal information. We share it only when necessary with:
- Team members and authorised installers who need it to deliver your service.
- Hosting and technology providers that operate the website and secure warranty lookup.
- Cloud-based productivity, record-management and technology providers used to maintain and manage service and warranty information.
- Professional advisers, insurers, auditors or authorities where reasonably required or legally required.
Some technology providers may process information outside India. Where this occurs, we use reputable providers and take reasonable steps to protect the information, subject to applicable transfer restrictions.
6. My Warranty privacy
Your registered mobile number and Warranty ID must both match the same service record. Verification occurs through server-side systems. A successful lookup returns only the approved warranty information associated with the matched record and does not provide access to other customer records.
We use reasonable access controls and safeguards designed to reduce unauthorised or automated retrieval. A warranty lookup does not create a customer account.
7. How long we retain information
Retention periods may differ for enquiry records, customer and service records, warranty records, invoices and accounting records, and technical or security logs.
We keep each record only for as long as reasonably necessary, considering service delivery, warranty obligations, aftercare, legal obligations, tax and accounting requirements, fraud prevention, dispute resolution and security requirements.
8. Security
We use reasonable administrative and technical safeguards appropriate to the information we hold, including controls intended to restrict access to protected service and warranty records. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.
9. Personal-data breaches
If we become aware of a personal-data breach requiring action under applicable law, we will take reasonable steps to contain and assess the incident and provide any legally required notifications to affected individuals and/or relevant authorities.
10. Your choices and rights
Depending on the law applicable at the time of your request, you may have rights in relation to your personal data, including asking us to provide information about it, correct inaccurate or incomplete details, erase data where applicable, withdraw consent where processing relies on consent, raise a grievance, or exercise another statutory right available to you. Where applicable under Indian data-protection law, this may include nominating another individual to exercise relevant rights in the event of death or incapacity.
Where processing is based on consent, you may withdraw that consent by contacting the Urban Shieldz Privacy Contact. Withdrawal does not affect processing already lawfully carried out before withdrawal.
We may need to verify your identity before acting on a request. Certain records may still need to be retained for legal, tax, accounting, fraud-prevention, warranty or dispute-resolution purposes.
11. Children’s information
Our services and website are intended for adults arranging protection services for a property. We do not knowingly invite children to submit personal information. A parent or guardian should contact us if they believe a child has provided information directly.
12. Third-party links
The website may link to WhatsApp, Instagram, phone services or other third-party platforms. Their privacy practices are governed by their own policies, not this policy.
13. Changes to this policy
We may update this policy when our services, technology or legal obligations change. The latest version will appear on this page with its updated date.
14. Contact and privacy requests
Urban Shieldz Privacy Contact: use the phone or WhatsApp options in the Connect with us section and state that your request concerns privacy.
You may contact us with privacy questions, correction requests, deletion requests where applicable, consent withdrawal, grievances or other personal-data requests.